What is in-house shipping protection
Shipping issues are one of the biggest headaches for Shopify store owners. Whether it's lost packages, damaged items, or unexpected delivery delays — these problems cost you money, time, and customer trust.
That's why more and more merchants are turning to shipping protection. But instead of relying on third-party services, there's a better approach: in-house shipping protection.
Shipcheck Shipping Protection
Offer your own Shipping Insurance / Package Protection
5 ( 31 Reviews ) • Free plan available
What is shipping protection?
Shipping protection is a small add-on that customers can choose during checkout to protect their order in case it gets lost, damaged, or stolen during shipping. It's similar to insurance, but simpler.
Traditionally, many stores use third-party shipping insurance providers to offer this feature. The customer pays a fee, and the third party handles the claim if something goes wrong. But in the in-house model, you — the merchant — collect the fee and handle claims yourself.
What is in-house shipping protection?
In-house shipping protection means your Shopify store offers order protection directly — without involving any outside companies.
Here's how it works:
You offer customers a shipping protection add-on at checkout (usually $1 to $3)
If the customer opts in and something goes wrong with the delivery, you handle the issue directly (e.g., by reshipping or refunding)
If nothing goes wrong, you keep the protection fee as extra revenue
This simple approach gives you more control, keeps the experience inside your brand, and can even help boost your profit margin.
Why use in-house shipping protection?
Let's be honest — things go wrong with shipping all the time:
Carriers misplace packages
Deliveries get damaged in transit
Porch thefts happen more than ever
If a customer reaches out and says, "My package never arrived," you're stuck with a tough choice:
Resend the item (more cost to you)
Say "tough luck" (and risk a chargeback or negative review)
Shipping protection solves this by giving customers peace of mind and giving you a way to offset potential losses. With in-house protection, you keep control over how claims are handled and how much you earn.
Let's understand how it works with a real example:
You charge $1.50 for shipping protection
100 customers check out in a week
60 of them opt in
That's $90 in added revenue for the week. Now, let's say you get 2 claims, and each costs you $15 to fix (reship or refund). That's $30 in costs. You still keep $60 as profit.
And your customers? They feel protected, respected, and more likely to order again.
How in-house shipping protection works (step by step)
Customer visits your store and adds products to their cart
They see an option to "Add Shipping Protection for $1.50"
They add it to their order
You fulfill the order
If something goes wrong, you handle it directly
How to add in-house shipping protection to your Shopify store
There are two main ways:
Option 1: Build it yourself (advanced)
You can create a custom product, use line item scripts (if you're on Shopify Plus), and set up conditional logic. But it takes time, testing, and maintenance.
Option 2: Use an app like Shipcheck (simple & fast)
Shipcheck is a Shopify app that makes it easy to offer in-house shipping protection without any coding. It takes less than 2 minutes to install and set up.
Shipcheck Shipping Protection
Offer your own Shipping Insurance / Package Protection
5 ( 31 Reviews ) • Free plan available
Benefits of in-house protection for Shopify merchants
Increases revenue
Reduces chargebacks and angry emails
Keeps control in your hands
Improves customer experience
Easy to implement
Learn more about benefits of in-house shipping protection
Common Questions
Do I need to explain the protection policy to customers?
Yes — just keep it simple. You can say: "Covers lost, stolen, or damaged packages. We'll resend or refund if anything goes wrong."
What happens if someone abuses it?
You're in control. You can ask for photos, check tracking, and decide whether to approve the claim. You're not locked into any strict external policy.
What if I'm just starting out?
That's the perfect time! You can offer protection from day one and create a more professional experience that builds trust with every customer.
Final thoughts: why you should offer in-house shipping protection today
In-house shipping protection is one of the easiest, low-effort ways to build customer trust, add passive revenue, reduce refund headaches, and look more professional.
If you want to try it without the hassle of coding or setup, Shipcheck is made for you.
Ready to offer shipping protection on your store?
Shipcheck Shipping Protection
Offer your own Shipping Insurance / Package Protection
5 ( 31 Reviews ) • Free plan available