5 Key Benefits of Offering your own Shipping Protection on your Shopify store
Shipping mishaps happen — packages get lost, damaged, or stolen. As a Shopify merchant, every shipping issue can hurt your margins and your customer relationships. That's where shipping protection comes in.
While many store owners turn to third-party services like Route, a growing number of store ownersare choosing to offer their own shipping protection — and for good reason.
In this blog post, we'll explore the key benefits of managing your own shipping protection program directly from your Shopify store.
Looking to setup your own shipping protection program? Try Shipcheck
Shipcheck Shipping Protection
Offer your own Shipping Insurance / Package Protection
5 ( 31 Reviews ) • Free plan available
1. Full Control Over Claims
When you manage shipping protection yourself, you decide what counts as a valid claim. No need to rely on rigid rules or slow support from a third-party insurer.
With your own shipping protection program, you can:
Resolve issues faster, your way.
Don't risk a poor customer experience due to an external claim denial.
Your brand stays in control of the full post-purchase journey.
In short, it's your store, your rules — and your reputation stays intact.
2. Keep the Revenue, Not Just the Risk
Third-party shipping protection providers typically charge your customers and keep the good chunk of the profit for themselves.
In contrast, with in-house protection:
You set the price (e.g., $1.99 or 2% of order value).
You keep 100% of the fee.
You can use that revenue to cover replacement costs — and still come out ahead.
And here's the kicker
Data shows that actual claim rates are relatively low for most Shopify merchants.
That means in many cases, the shipping protection fee more than offsets the cost of refunds or replacements — turning it into a profitable upsell rather than just a safeguard.
You're not just protecting your margins — you're enhancing them.
3. Build Trust — Not Frustration
Customers expect fast, friendly resolutions when something goes wrong with shipping.
With third-party apps:
Customers may be redirected to a claims portal.
They deal with unfamiliar policies and timelines.
Your brand takes the blame, even if the issue wasn't yours.
In-house shipping protection means:
Customers deal with you, not a third party.
You maintain the relationship and can even turn a negative into a positive review.
4. No External Dependencies or Delays
Third-party providers introduce extra dependencies:
API integrations that can break
External terms that can change
Support delays outside your control
By managing protection yourself, you remove those blockers. You're not relying on someone else's infrastructure — and that means fewer delays, more stability, and a better experience for your customers.
5. It’s Easier Than You Think
Years ago, setting up in-house protection meant hiring a developer, coding a custom solution, and handling logistics manually. Not anymore.
Apps like Shipcheck let you:
Add protection to your cart automatically
Charge dynamic or flat pricing
Provide analytics and insights into your customers' shipping protection usage.
Final Thoughts
Shipping issues are inevitable. But how you handle them defines your customer experience — and your bottom line.
With in-house shipping protection, you stay in control, keep the profits, and build long-term trust with your customers.
If you're ready to offer your own shipping protection, try Shipcheck for free.
Shipcheck Shipping Protection
Offer your own Shipping Insurance / Package Protection
5 ( 31 Reviews ) • Free plan available